Your privacy is not merely a priority – it is our responsibility. This document clearly explains how tpower collects, uses, stores, and protects the personal data of users in Malaysia.
The tpower Privacy Policy is built on six core commitments that ensure your personal data is always in responsible hands.
All personal data and financial information transmitted through the tpower platform is protected by 256-bit SSL encryption – the same security standard used by leading banking institutions worldwide.
Tpower has never and will never sell, rent, or trade your personal data to third parties for marketing purposes without your prior explicit consent.
You have the right to access, correct, transfer and request deletion of your personal data at any time through your account settings or by contacting our support team.
Your data is stored on secure servers with strict access controls. Only authorised personnel may access user data, and all access is regularly audited.
Tpower operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring all data handling practices meet local legal requirements.
You can choose the types of communications you wish to receive from tpower – including promotions, platform updates and security notifications – and change your preferences at any time.
Important Note: This Privacy Policy describes how tpower ("we", "Platform") handles personal data. By registering or using the tpower platform, you agree to the collection and use of information as outlined in this policy. Please read it carefully before using our services.
Tpower is committed to protecting the privacy of every user on our platform. As an online entertainment platform serving users in Malaysia, we understand how sensitive your personal and financial information is. This Privacy Policy was crafted not merely to fulfil legal obligations, but as a genuine reflection of our commitment to transparency and trust.
This document details the types of data we collect, why we need it, how we protect it and the rights you hold as the data owner. We believe users deserve to know exactly how their information is managed – not in convoluted legal language, but in a straightforward and easy-to-understand way.
This Privacy Policy applies to all tpower services, including the official website, mobile app, customer support and all our official communication channels.
Tpower collects two main categories of data: information you provide directly, and information collected automatically while you use our platform.
tpower never collects credit or debit card information directly. All payments are processed through registered third-party payment providers that comply with PCI-DSS security standards.
Tpower collects your personal data through various lawful and transparent channels:
| Collection Method | Data Type | Purpose |
|---|---|---|
| Registration Form | Name, email, phone number, date of birth | Account Setup |
| KYC Process | Identity documents | Identity Verification |
| Financial Transactions | Bank details, payment records | Deposit/Withdrawal Processing |
| Cookies & Tracking Technology | Browsing data, user preferences | User Experience Improvement |
| Customer Support | Communication records | Issue Resolution & Documentation |
| System Log | IP address, device data | Security & fraud detection |
Tpower uses collected personal data solely for legitimate and reasonable purposes. We never use your data for anything outside the scope of the services you use.
Tpower takes our responsibility for the confidentiality of your data seriously. We does not sell your personal data to any party. However, in certain limited situations, we may share data with the following parties:
Tpower works with selected service providers that help us operate the platform, including payment providers, game providers, cloud services, and analytics companies. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify.
Tpower may disclose user data to law enforcement agencies, courts, or regulatory bodies when required by law or a valid court order. In such situations, we will make every effort to notify you in advance unless prohibited by law from doing so.
Remember: tpower does not share your personal data with advertisers, data brokers, or any third party for their own marketing purposes without your explicit consent.
The security of your data is tpower's top priority. We implement multiple layers of technical and organisational protection to ensure your personal data remains secure at all times:
While tpower implements comprehensive security measures, no system can be guaranteed 100% secure. In the event of a data breach affecting your information, we will notify you within 72 hours of detecting the incident.
Tpower retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.
Upon expiry of the applicable retention period, your data will be securely deleted or anonymised so that it can no longer be associated with your identity.
As a tpower user, you hold important rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). We fully respect and uphold these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any inaccurate or incomplete personal data.
You may request deletion of your personal data, subject to legal retention obligations.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time.
You may request that we restrict the processing of your data under certain circumstances as defined by law.
To exercise any of the above rights, please contact the tpower support team via live chat on the platform. We will process your request within thirty (30) business days.
Tpower uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our platform.
You can manage cookie settings through your internet browser. Please note that disabling certain cookies may affect the functionality of some parts of the tpower platform.
The tpower platform may contain links to third-party websites or services in certain contexts, such as payment provider or game provider information. tpower's Privacy Policy does not apply to those third-party websites or services.
Tpower is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit, especially before providing any personal information.
The tpower platform is strictly for individuals aged 18 and above. tpower does not knowingly collect personal data from anyone under the age of 18.
Should we find that personal data has been collected from an individual under the age of 18 without proper age verification, we will take immediate action to delete that data and close the relevant account. Parents or guardians who believe their child has registered on the tpower platform are requested to contact us immediately.
Tpower reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. All amendments will take effect as soon as they are published on our platform.
For significant amendments, we will notify registered users via email or in-platform notification at least seven (7) days before the changes take effect. The "Last updated" date at the top of this document will always reflect the latest version of the Privacy Policy.
Your continued use of the tpower platform following any amendments to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the amendments made, you have the right to close your account before the effective date of those amendments.
For any enquiries regarding this Privacy Policy or how we handle your personal data, please visit the FAQ us or contact the support team via live chat available on the platform. We are always ready to address any of your concerns transparently and responsibly.