Tpower believes that true entertainment begins with good self-control. We provide the tools, guidance, and support you need so that every gaming experience stays fun, safe, and within healthy boundaries.
Six core pillars of tpower's commitment to ensuring every Malaysian user can enjoy the platform in a responsible and sustainable way.
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and can only be lowered at that moment – increasing a limit requires a waiting period to ensure the decision is made with a clear head.
Set your daily session time limit so the platform will automatically remind you when your set time is almost up. This feature helps you avoid playing longer than intended without realizing it, keeping the balance between entertainment and daily life.
Need a short break? Activate a playing pause for 24 hours, 7 days, or 30 days. During the pause period, your account will be blocked from all wagering activity, giving you space to cool down and reassess your playing patterns.
If you feel gambling is starting to affect your life, the self-exclusion option allows you to close access to your account for a minimum period of six months up to an indefinite duration. This is a serious step that we fully support without any hesitation.
Tpower provides built-in self-assessment tools that help you identify whether your gaming patterns remain healthy. This brief questionnaire is designed based on international guidelines and is completely confidential — only you can see the results.
View a complete statement of your wagering activity, deposits, and withdrawals at any time. This transparency helps you understand your overall playing habits and make smarter decisions about your entertainment spending.
Remember: Online gambling should be a form of entertainment – not a source of income, not an escape from problems, and not a way to recover money already lost. If you feel gambling is starting to control your life rather than the other way around, tpower is here to help.
Responsible gaming refers to a balanced approach to enjoying gambling activities – where you play for fun, within your financial means, without letting it interfere with other areas of life such as work, family, or mental health.
At tpower, we take this responsibility seriously. To us, the true measure of a platform's success is not just gaming activity alone, but a positive and sustainable user experience over the long term. A player who plays with a clear head and within reasonable limits is one who will continue to enjoy our platform happily for years to come.
Responsible gaming isn't about limiting the fun – it's about making sure you always stay in full control of your playing decisions. You decide how long, how much, and when you play, not the other way around.
Tpower's commitment to responsible gaming is built on several core principles that form the foundation of every platform decision we make:
Healthy Play Tips: Set a budget before you start playing and stick to it. Treat the money allocated as an entertainment cost, just like a movie ticket or a dinner out – not an investment you expect returns from.
One of the most important aspects of responsible gaming is the ability to recognize when your playing patterns are shifting from entertainment to something more concerning. Here are some warning signs you should take seriously:
Gambling with money meant for essential needs such as rent, bills, or food.
Trying to chase losses by increasing your wagering amount.
Lying to family members or friends about the time or money spent on gambling.
Feeling uncomfortable, anxious, or irritable when not playing for a certain period.
Gambling is interfering with your work hours, family responsibilities, or social activities.
Borrowing money or selling assets to fund gambling.
If you identify one or more of the above signs in yourself, don't panic – this is not a sign of weakness, but an important sign of self-awareness. The first step is to acknowledge the issue, and tpower is ready to help you take the next step.
All of tpower's self-control tools are accessible directly from your account settings. No need to contact customer support first – you can activate these tools yourself at any time, day or night.
Click the "Login" button at the top of the tpower website or app, and enter your credentials.
Click your profile icon in the top right corner, then select "Account Settings" from the menu that appears.
On the settings page, find and click the "Responsible Gaming" tab to view all available control tools.
Select a deposit limit, time limit, playing pause, or self-exclusion based on your needs. Every limit activated takes effect immediately.
You will receive an email confirmation that the limit has been successfully set. Keep this email for your reference.
Self-control tools are also available through the tpower mobile app. Download the app from download page or visit app page for more information.
Tpower is a platform exclusively for users aged 18 and above. We take the protection of minors extremely seriously and have implemented multiple layers of safeguards to ensure the platform remains inaccessible to underage individuals:
If you are a parent or guardian concerned that a child or someone in your care may be accessing online gambling sites, we recommend using parental control software that can block access to certain website categories on shared devices.
If you or someone you care about needs help with a gambling problem, it's important to remember that you are not alone. There are various support resources available to help:
Remember – asking for help is a sign of strength, not weakness. tpower is committed to ensuring every user who needs support can access it easily and without shame.
Check all statements that you have experienced in the past 30 days. This assessment is for personal awareness purposes only – no data is sent anywhere.
All of tpower's responsible gaming tools are accessible directly from your account – no queues, no delays, no awkward questions.
Set daily, weekly, or monthly deposit limits. Reductions take effect immediately.
The platform will automatically alert you when you are close to reaching your set daily playing time limit.
Temporary pause of 24 hours, 7 days, or 30 days. Account is fully blocked during the pause period.
Account blocked for a minimum period of six months. No access to games throughout the exclusion period.
View the full history of all your activity and transactions at any time for better self-awareness.